Welcome to the jungle. Casimba's slogan definitely gets the message across in an efficient manner. And, as both the name and the slogan would suggest, Casimba is themed around the 'King of the Jungle'. If the message didn't get across at first, the logo will probably do the job. The casino, which is managed by White Hat Gaming, made it into the scene in 2017.
Casimba Casino Video Review
Pros and Cons
- Generous welcome bonus for the first, second and third deposits
- Interesting promotions
- Plenty of live games
- App isn't particularly easy to find
- Contact page does not have a phone number
Promotions and Bonuses
Casimba has a very generous first deposit bonus. A 200% match bonus with 50 bonus spins on any game by NetEnt and 500 points towards their loyalty program. The 200% match bonus goes up to a maximum of €500. Another bonus is available on the second deposit. It's a 25% match bonus, this time up to €100 maximum, once again with additional 50 spins on NetEnt's games. And finally, you will receive a 50% match up bonus - up to €500 - on the third deposit, with 25 free spins on any game by NetEnt. The minimum deposit is set at €20. Unused bonus funds expire after 30 days, and spins after 10. While the welcome bonus is in effect, the maximum bet is restricted to €5.
But the cherry on the top is a draw with a very nice prize. One lucky winner will earn a trip to South Africa. Be aware that it's not as straightforward as it sounds at first. The actual prize is a €10,000 award. The winner can then choose between a South Africa or Thailand trip to spend it on.
Another catch is that the prize isn't available during peak seasons. While it's not clear at first, which is of course a bit of a negative point, the regulations do a good job of explaining every minor detail. At Casimba's discretion, the prize might be changed into 75% of the €10,000, in cash. The draw happens monthly, but only when the number of entrants reaches 30. Members enter the draw by earning 1,000 Casimba points. One member can enter multiple tickets, which reset at the end of a draw and therefore aren't cumulative.
Casimba's registration process is as simple and straightforward as possible. It's done after three steps, with the entire process requiring no more than five minutes. First, enter your name, last name, gender, birth date and country of residence. The next step requires your email address, phone number and a physical address as well as your city and postal code. Once you get that done, just choose a username and your password. Casimba also offers a currency option, with six alternatives available - GBP, NZD, CAD, CHF, NOK and SEK. Now you are ready to get your deposit in and play. All in all, everything is quick and straightforward.
Deposits and Withdrawals
Payment methods available are fairly standard. Visa and Mastercard credit cards, plus debit cards from Visa and Maestro. Skrill, Neteller, Paysafe Card and Interac Online are the other alternatives. Skrill and Neteller payments aren't eligible for the registration bonus mentioned earlier. Keep that in mind when making the first deposit.
Casimba's interface is very user-friendly. The tabs are all clearly visible while the page is fairly clean and well-organized. One particular highlight is the games lobby. It's possible to sort them in a number of different categories. The sections are Slots, Live Dealer, Table, Blackjack, Roulette, Poker and Scratch. Additionally, there is a section for new games, one for the user's favorites and another to sort the games out according to the providers. If you don't know what to choose, there is a fairly prominent random game button. If you know what you want but can't find it, the search bar, which is clearly visible, is your friend. Another positive is that the site looks like a proper desktop page, and runs well. Language options other than English are Finnish, French, German, Norwegian and Swedish.
The mobile browser version is another highlight for Casimba. It runs incredibly smoothly, even on older devices. The tabs are available in a strip on the top left corner. Much like the desktop version, everything is pretty straightforward. One downside, however, is the app version. It's not possible to find it on the website. As such, it was only possible to obtain it through third parties. Of course, since there isn't an exclusive iOS version, it won't be available on the app store. Play Store doesn't allow gambling apps, so it's not available there either. The fact that there isn't an easy way to obtain it from the website itself, however, is still a negative. Naturally, it's only one search away. But still, it's not very practical.
Casimba has games from 69 different providers. NetEnt (172 games), Microgaming (153), PlaynGo (82), Blue Print (77) and Red Tiger (76) have the most games on offer.
Careful not to get lost with the number of options available. Casimba has well over 1,000 slots, 67 table games and one scratch. There is a good number of live casino games - 16 to be precise. In other words, there is plenty to keep you entertained. If you don't really know what to play, just go with a random game.
Casimba offers an above the average 16 options. Dream Catcher, roulette, Football Studio, Hold 'em, Sic Bo, Dragon Tiger, Blackjack, Baccarat, Caribbean Stud Poker, Three Card Poker and even a Deal or No Deal are the options available. That's an extremely varied selection, which is likely to please most users. All 16 titles are from Evolution Gaming.
The VIP program offers access to private events, tournaments and social events. Additionally, Casimba has exclusive promotions and cashback offers.
Support and Security
Casimba offers a 24/7 live support. In other words, there is a team available to help you out whenever a problem arises. If the staff isn't able to help immediately, you will be placed in a queue. The waiting time isn't long, so you don't have to worry about it. An email address is also available as an alternative. The live chat, however, is a much better option. It's worth noting that the contact page does not have any phone numbers listed. Casimba is licensed by the Gambling Commission of Great Britain, the Swedish Gambling Authority and the Malta Gambling Authority.
Casimba has a well-defined responsible gambling policy. First, scroll to the bottom of the page to access it. The casino offers plenty of protection tools, but are all reliant on self-control. Players are allowed to impose daily, weekly and monthly deposit limits. Increases in the limit are applied after 24 hours and require a second confirmation. A reality check is also available, showing the losses and total wagered. Players can block themselves from accessing the website from 24 hours up to six weeks. Account closure is available and is possible simply by contacting the support team. Closed accounts can be reopened any time at the user's request.
If you feel that your problem is out of control, self-exclusion is available. Players can cancel their account for a definite or indefinite amount of time. Cancellation of a self-exclusion will require an internal review, and it won't be possible to create new account during the self-exclusion period. Definite self-exclusions will take 24 hours to reactivate the account, while indefinite self-exclusions require seven days.
Casimba is fairly simple to use with a nice interface. Everything is as straightforward as it gets. The desktop and mobile versions run smoothly, and there are a number of games to choose from. Registration is simple with some generous bonuses for new users. While the mobile app isn't particularly easy to find, the browser version works just fine. The contact page does not have a phone number, but live support gets the job done much faster and in a more efficient manner.