We like to see a professional site design, but Casiplay takes this up another notch or two. The casino provides moving snapshots of three famous slots behind the welcome offer announcement. It’s no surprise this is the first thing you see. The casino only went live in early 2019, so it is early days to see how successful it may become. However, given the breadth and quality of the casino services, it looks good already.
Casiplay Video Review
Pros and Cons
- 500+ games
- Several major game developers including NetEnt and Microgaming
- Six levels in the VIP club
- Very few bonuses beyond the welcome package
- You cannot search via game provider
Promotions and Bonuses
Upon signing up to Casiplay and depositing €20 or more, you’ll qualify for a 100% bonus worth up to €300. You also receive 30 spins on Starburst. If you make another deposit (50% up to €225) the next day, you’ll receive 20 extra spins for the Starburst slot and another 50% deposit bonus up to €200. A third day deposit would also bring 20 extra spins for Book of Dead, with another 30 spins for Gold King on a fourth day deposit. This fourth and final deposit for the welcome deal also brings with it a 100% bonus for up to €225 more in bonus cash.
As you’d expect, there are wagering requirements for the deal. These require you to wager your bonus 35 times before cashing out anything won with the bonus amount. The bonus lasts for 21 days, so you have a fair amount of time to use it.
There is a bright green button at the top of the site inviting you to open an account. Alternatively, you could select the invitation underneath details of the welcome deal. Either way, you’ll see a popup box asking for your email, username, and password. This is the first of a two-step process. The second step asks for your personal details including birthday, address, and phone number. It takes only a minute or two to fill everything in.
You’re then invited to set a deposit limit and reality check levels – a feature we highly approve of. We weren’t asked to submit documents at this stage, but we could not deposit anything either. The document upload section is easy to find within your account area. We’re impressed to see such good controls are in force at this new and responsible casino. They’re clearly meeting their legal and license requirements.
Deposits and Withdrawals
Assorted payment methods are ready for use at Casiplay. A convenient table provides details of 18 methods to use. Most are instant, including ecoPayz, Visa, Skrill, Neteller, and MasterCard. The same table tells you how long the withdrawal time is for each method. You’ll see an N/A message if you cannot use that method for taking funds out of your account.
There is much to like at Casiplay. Entering the casino gives you four top video slots to look at, although the complete menu has seven sections to explore. It’s a breeze to look for featured and new titles, while the usual gaming areas appear alongside them too.
We found site navigation to be very good across desktop, smartphone, and tablets. It’s worth using the search feature too. We searched for Cleopatra and three results were returned, revealing how easy it is to find multiple themed games with just one keyword. There’s a good range of games too, so most players should be well suited to using the site.
With mention of the mobile casino on the home page, Casiplay does well to promote itself as a user-friendly site for mobile gamers. Even if you have never visited a mobile casino before, you’ll find it easy to move around between pages and areas. The responsive design removes any need for an app, saving you time and making it easy to start playing on Android, Windows, and iOS devices.
The bottom of the Casiplay Casino site reveals some major developer names. Microgaming, Play’n Go, Betsoft, and NetEnt are all present, with Quickspin, NYX, and Evolution Gaming also contributing some titles. That’s a smaller selection of developers than some other casinos manage, yet it also means you can access some huge hits along with titles you may not be as familiar with.
How do the hundreds of casino games break down?
- 426 video slots
- 196 classic slots (but not with three reels, just classic favourites)
- 35 casino games
- 22 scratch cards
There are sections for featured and new games, along with one for all the games. The featured area is a good one, as we spotted some famous and popular slots in there. These included Starburst, Gonzo’s Quest, and Book of Dead. There isn’t a section devoted to jackpot games, but a quick search for the word ‘jackpot’ revealed five potential titles, including Stellar Jackpots with Silver Lion.
You’ll find a link to this at the top of the site. There are just two areas to explore – all games and roulette – but there are 25 games covered in total. A good mix of blackjack and roulette is provided, yet you also get the chance to try some baccarat and Baccarat Squeeze. Poker variations were absent.
Casiplay wouldn’t be complete without a VIP Club. They’ve constructed a five-level club open to all members. You begin as a Bronze Count, with five games awarded every Sunday and just 10 points required to make the level. Collecting points to gain new levels is required, with more games available at no charge every Sunday for each level attained. After Bronze, there is the Silver Duke level, and then Golden Prince, Platinum King, Premium Emperor, and Prestige Master Royal. All levels including Platinum King can be reached via points collection. Beyond that, it’s a case of waiting for a personal invitation.
Support and Security
Live chat is often the fastest way to receive some help. Casiplay provides a purple chat box icon in the bottom corner over on the right. You simply need to select a category for your enquiry and then begin the chat. Helpfully, they’ll tell you your place in the queue and the estimated time before you’ll speak to someone.
We’d advise you to explore the Getting Started headed area at the bottom of the site. The FAQs and help areas are linked to from there. The clear headings for other areas reveal more useful info too. The contact link opens a box which reveals the UK support team is available between 6am and 11pm from Monday to Sunday. They provide a phone number and an email link as well.
The MGA (Malta Gaming Authority) and UK Gambling Commission logos on the site link to the relevant gaming licenses for the casino. You’re easily able to confirm their validity. They also give you a security page to read, where they explain more about their secure banking facilities and SSL encryption technology.
We’ve covered the invitation to set limits when you first sign up for an account at this casino. You’ll also see a responsible gaming link at the base of the site under information. This page details their responsible gaming policy and provides details about the protection of minors, account restriction steps, and seeking help if you need it.
There are links to three filtering/blocking tools for prohibiting underage use. You can also choose from four time-out periods and five self-exclusion periods. Links are given to three help groups including Gamblers Anonymous and the Gambling Therapy Helpline.
The lack of a game provider search facility isn’t a big factor here; indeed, it helps you discover new games by looking via game type instead. Similarly, while there were no ongoing bonuses at Casiplay, you could take part in The Race, a weekly competition.
In every other area, it’s hard to mark down Casiplay Casino on anything. It’s a sparkling experience and one that makes it clear how important it is to enjoy gaming above all else.