21 Casino Information
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White Hat Gaming Limited is a top-end interactive gaming platform that provides scalable, secure, and flexible modular Sportsbook and Casino Player Account Management. It is also an online casino operator with more than thirty-five sites in its portfolio. Most of these rank super high on most players’ lists due to their game diversity and best casino bonus offers. However, concerning the latter aspect, 21 Casino does not excel in it. It only has one promotion listed on its promo page, which is a casino welcome bonus. Many will find this disappointing and uncharacteristic for a White Hat Gaming platform. Nevertheless, the welcome bonus in question is an enticing one featuring acceptable terms.
New customers have to be over eighteen and not live in Great Britain to claim 21 Casino bonuses and promotions. The min deposit required to snag this deal is €10, and it comes with an x35 wagering requirement attached of the bonus amount, which is par for the course in the sector, no bonus code is required as the offer is opt-in. You can request a withdrawal before you complete the deal’s rollover. But if you do, you will forfeit your deposit bonus funds. 21 Casino gives you thirty days to meet its wagering requirements, and know that deposits made through Neteller and Skrill are not eligible for bonus funds. Any winnings attained via Skrill and Neteller bonus deposits will get confiscated.
Only slots contribute 100% towards bonus requirement completion. There is a list of exempt reel-spinners that contribute nothing, a few spinners that do so with 20%. Table games have a 10% contribution rate, video poker 5%, and lottery-style options do so with 100%. Progressive jackpot games contribute nothing toward rollover fulfillment. Know that bonus spins not used within ten days of getting credited expire. The site will remove them from your account.
The standard 21 Casino bonus terms and conditions page does not mention live dealer games. They do not have a field in the game bonus contribution chart. Hence, we must assume they fall under the Other Games categorization and contribute nothing. The registration deal also does not mention them, so you cannot use promo funds on live casino games here. In other words, playing them will not help you fulfill any bonus wagering requirement at 21 Casino. Thus, technically, there is no live casino bonus here.
21 Casino does not have a sports betting page. It is strictly a gaming hub catering to casino-style online gamblers. That means that it has no sports wagering promos whatsoever.
Given that keno and scratch cards have a 100% game contribution rate, we expect the same to apply to bingo and all other lotto-like products at 21 Casino. There is no dedicated bingo bonus here, but the welcome one is valid for lottery games. Consequently, in a sense, it can qualify as a bingo promotion.
21 Casino does not advertise a VIP programme or any loyalty system that rewards regular play. We reached out to the site’s staff and asked them if they had such a scheme in place. They said yes. According to the customer support representative we spoke to, 21 Casino’s management frequently audits player accounts, and they send out invites to those who meet their secretive criteria to become VIPs. We tried probing the 21 Casino representative regarding the perks that VIPs get here, but he was not very cooperative and told us that he could not disclose that info at this time. We must play here for a while, and if we qualify for VIP status, we will get such an invite and discover the benefits of earning this honor.
21 Casino has two gaming licenses. One from the UK Gambling Commission (account number 52894), valid for British players, and another from the Malta Gaming Authority (license number MGA/B2C/370/2017) applicable to gamblers in all other allowed jurisdictions.
The platform works with eCOGRA, the renowned fairness testing agency specializing in the inspection and certification of online gambling software. However, 21 Casino primarily utilizes it for alternative dispute resolution.
The encryption used by this site is of the 2,048 Bits (RSA) variety, a step above what most competitors implement. 21 Casino’s security certificate has gotten issued by Amazon. All disputes stemming from gamblers' use of 21 Casino’s services will get handled by the courts of Malta if they cannot get resolved privately between White Hat Gaming and its users.
The help options here are live chat and email. Responses through these should arrive fairly quickly. In our experience, asking for assistance through the live chat window yielded a reply within five minutes, and we got an email back from the 21 Casino support staff in an hour or so. Unfortunately, there is no FAQ page here, meaning you cannot attempt to resolve your issues by yourself.
21 Casino is big into promoting responsible gambling, and it does this by letting players set deposit and session limits and activate a time-out period. Also, this site has an option that permits you to set hourly reminders that can stop you from overindulging in playing casino games.
Established in 2015, 21 Casino is one of White Hat Gaming’s more famous platforms even though. Its interface is available in seven languages, and the site accepts various fiat credit/debit cards and e-wallets. The instant bank payment method Trusty is also on hand for those who wish to make deposits through their online bank account on this site.
21 Casino has a desktop app, but it does not feature one for smartphone play. That is not a massive issue as the mobile casino website works well enough. It provides access to the entire 21 Casino game library and offers some fast load times.
All in all, we must say that this is a simple online casino. It does not supply a wealth of promotions or welcome bonuses, and mainly focuses on its game selection, stacked with titles from more than a hundred and twenty game developers. Aside from the product portfolio on hand here, 21 Casino rests on its impeccable reputation and proven track record of always paying out wins to lure new players in.
Sure there are more bonus-rich new casinos out there, ones also incorporating sports betting. Nonetheless, few have the brand recognition and dependability that 21 Casino delivers.