Overview
Mansion has 15 years of experience in the online casino business. Their aim is to provide players with more than just a website to play. As the name would suggest, Mansion Casino is all about offering its members a fancy and welcoming service. After an award-winning year in 2018, Mansion has shown its value. The casino is owned by the Mansion Group.
Pros and Cons
Pros:
- Generous welcome bonus offers which covers a wide range of first deposits
- Accepts Bitcoins as a payment method
- Has a collection of DC Comics official slots
Cons:
- Does not have some popular slots
- No iOS version for the app
Promotions and Bonuses
Mansion Casino has three different welcome bonuses. First, there is the regular welcome bonus. Much like the other offers you will find out there, it's a standard 100% first deposit bonus. Mansion will match the player's first deposit, from a minimum of €20. The difference is that Mansion has a very generous offer, as they will match the first deposit up to a maximum of €500. It gets even better with the high roller bonus. Players depositing between €1000 and €5000 will receive a 50% bonus. The minimum wagering requirement for the first bonus is set at 20x, while the high roller bonus has a minimum wagering requirement of 15x before withdrawal.
Table game enthusiasts also have a special bonus at Mansion Casino. By depositing a minimum of €20 and entering the code TABLE, new players will receive 20 golden chips after betting at least €20 on table games. Each chip is worth €1.
Registration
Registration at Mansion Casino only requires a single step, and probably won't take more than two or three minutes. On the left side of the page, fill in your first and last name, date of birth and email. Next, move on to the center of the page and fill in your country, address, city, postal code and phone number. Moving on to the right side of the page, choose your username, set up a password and pick your currency. The options available are CAD, EUR, NOK, NZD, USD and ZAR.
Deposits and Withdrawals
Mansion has a comprehensive list of deposit methods. The common methods such as debit cards, bank transfers, Skrill, Neteller, PayPal, Paysafecard, ecoPayz and Boku. The list extends even further than that. Setting itself apart from some of its competitors, Mansion accepts Bitcoins as a payment method. As cryptocurrencies become increasingly more popular, this is a nice move to draw in new members.
Players must submit an identification, such as their passport, ID card or driver's license, in order to make withdrawals. It's also necessary to submit a proof of address. Withdrawals must use the same method as the original deposit. Requests may take up to five days to be processed.
User Experience
Everything at Mansion Casino is incredibly well-organized. The games are all split into different categories - Slots, Jackpot games, Table games and Live casino. Players can also sort the titles alphabetically. Mansion also has a search bar function. The site has a modern design, and the leather-like background is a nice touch that goes along Mansion's fancy imagery. If the player doesn't want to use the website, Mansion offers a downloadable version for desktop, published by Playtech. It's a light program and simple to install as well.
Mobile Experience
Mansion Casino has both a mobile app and a browser version. The browser version looks fairly similar to the desktop one. It still runs smoothly, and is fairly easy to navigate. Players won't have any problems finding what they are after. The app version offers a good variety of games, and has enough to keep players entertained for a long time. It's only available on Android, however. Players simply need to download and install the apk, following the instructions. The iOS version has been removed from Apple's store due to the company's new rules regarding gambling apps.
Software
Mansion Casino offers titles from Playtech, Red Tiger, NetEnt, Microgaming, among others.
Game Options
Mansion Casino offers a total of 315 games, which is fairly low compared to other online casinos. Some popular titles, including the highly-successful Gonzo's Quest, are missing from the list. The live casino section has 32 titles, while a separate section for other table and card games has 55. The remaining games are slots. Even without some of the popular titles, Mansion still offers plenty of entertainment with its selection of games. It's fair to say that, going along with its refined imagery, this online casino takes a quality over quantity approach.
The jackpots section also has a nice selection, including the popular Mega Moolah, which features the highest jackpot available in the site, well into the seven figures. And if you are particularly enthusiastic about superheroes and comics, make sure to check out the impressive selection of official DC Comics slots by Playetch.
Live Casino
With more than 30 titles on offer, Mansion Casino has a nice live casino section as well. The live lobby does a nice job at recreating the scenery of a real, brick and mortar casino. Players will surely feel the immersion. Most of the titles available are developed by Playtech.
VIP Programs
Mansion Casino's VIP program is based on loyalty points. Players earn loyalty points for their real money play, which varies from game to game. Slots, for example, reward players with one loyalty point every €20 wagered. By accumulating 20,000 points, a member will earn the VIP status. At 50,000 points, VIP members are upgraded to VIP Elite.
VIP members enjoy benefits such as a personal account manager, exclusive promotions, special gifts, invitations to VIP only events, higher deposit limits and faster withdrawal times. VIP members also enjoy a higher conversion rate for loyalty points into cash. A VIP membership at Mansion Casino is valid for life, so there is no need to worry about reverting back to the regular membership.
Support and Security
Mansion Casino provides its members with support via email, phone or live chat. The live chat function is available 24/7, and the support staff can be contacted at any time. Members also have the choice to get in touch with support using the email function in the contact page. Mansion Casino also has two phone numbers, one for UK residents and another for international players.
Mansion Casino uses RSA 128-bit as the encryption technology, and also has a firewall in place for additional protection. Users can rest at ease knowing that their personal information is well-secured. The Mansion Group, which owns and operates the casino, is licensed and regulated by the Gibraltar Gambling Commissioner and the United Kingdom Gambling Commission.
Responsible Gambling
Mansion offers its players the possibilities of setting up limits and cooling off periods. Users can impose daily, weekly or monthly limits to their deposits, losses and bets. It's also possible to set loss and bet limits per gaming session, allowing for a better control over it. Players can raise the limit at any time, but if it exceeds 25%, the changes will only go into effect pending a second confirmation, one week after the request.
Users can also opt for a cooling off period. The account will then be closed and remain that way for a period of time specified by the player. Cooling off periods go from one week to one or six months. Users can opt for longer self-exclusion periods as well. It won't be possible to access the account during the cooling off period. Once it expires, players will have to undergo a procedure to reopen the closed account.
In Summary
At Mansion Casino, it's all about the players' experience. As the name itself suggests, this online casino offers a top-level service to its users. Despite not offering some popular titles, Mansion makes up for it by focusing on creating a unique experience for its users. Everything feels tailor-made for each individual player, from the huge variety of payment methods it accepts to the generous welcome bonuses and the great VIP program. It all further reinforces the message that, at Mansion, it's all about the user's experience.
